Refund & Cancellation Policy

Last updated: September 9, 2026

1. Cancellation

Monthly/Yearly passes are one-time (non-auto-renewing) unless stated otherwise. You keep premium until the stated expiry date.
Cancel = simply do not repurchase. No action needed. Downgrade to Free is automatic at expiry.
Delete your account anytime from Profile; deletion ends access immediately without refund of remaining time.

Unverified manual payments: if admin rejects your TrxID (e.g., invalid/duplicate), no charge was captured by us — contact your mobile-money provider; we issue no refund because we collected nothing.
SSLCommerz duplicate/failed captures: verified duplicates are refunded in full within 7–10 business days to the source.
Change of mind: digital access consumed immediately; 48-hour goodwill refund only if zero premium titles were watched. Email support@alvinailab.com with your TrxID.
Service fault: if premium was paid, verified, but never activated due to our error, we fix or refund in full.

File support first — fraudulent chargebacks lead to account suspension and TrxID blacklisting.

Email support@alvinailab.com with account email, TrxID/transaction_id, gateway, date, reason. Decision within 5 business days.